Your privacy matters to us. This Privacy Policy describes the types of information soolisAI collects and how we use, protect, and share it when you use our website and Services.
1. Introduction
soolisAI LLC ("soolisAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-as-a-Service (AIaaS) platform. By using our Services, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, company name, and any content you submit through forms or communications. We also collect data you upload to our platform in the course of using our Services ("Your Data"). Additionally, we automatically collect certain technical information, including IP address, browser type, device information, pages visited, and usage patterns, through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to: provide, operate, and maintain the Services; process transactions and communicate with you; personalize and improve your experience; develop new features and offerings; respond to inquiries and provide customer support; send you administrative and, where permitted, marketing communications; and comply with legal obligations and enforce our agreements.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to remember your preferences, understand how you interact with our website, and improve our Services. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Services. We may also use third-party analytics providers to help us understand usage patterns.
5. How We Share Information
We do not sell your personal information. We may share information with trusted service providers and sub-processors who perform services on our behalf (such as hosting, analytics, and customer support), subject to confidentiality obligations. We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. Our AI models are trained on closed, first-party data within a secure ecosystem to prevent leakage to public models. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we will securely delete or anonymize it in accordance with our retention policies.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing or receive a copy of your data in a portable format. You may also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. To exercise any of these rights, please contact us at privacy@soolisai.com.
9. Children's Privacy
Our Services are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. Where required by applicable law, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information remains protected when transferred across borders.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Services after any changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@soolisai.com or by mail at soolisAI LLC, Greenville, SC.