How fast is deployment across so many channels?

Most organizations launch their first unified channel in weeks. We phase the rollout through discovery and audit, native data mapping, agentic loop integration, then scale and measure — adding channels and languages incrementally.

What systems does it integrate with?

The platform connects to leading CRMs (Salesforce, HubSpot, Dynamics, Zoho), helpdesks (Zendesk, ServiceNow, Freshdesk, Intercom), commerce platforms (Shopify, WooCommerce, Magento) and communication stacks via secure APIs.

Does context really carry across channels?

Yes. A unified context stream means an agent knows what a customer asked on WhatsApp yesterday when they call today. Bot-to-agent handoffs inherit the full transcript, intent and sentiment, so customers never repeat themselves.

Which languages are supported?

The platform delivers consistent, on-brand conversation in 26 languages with round-the-clock coverage, so global customers reach you in their language at any hour without adding headcount.

How does AI routing improve resolution time?

Machine learning analyzes content and sentiment the moment a request arrives, predicting intent and routing it to the best bot, agent or workflow. This removes misrouted tickets and transfers, driving 30%+ faster resolutions and up to 40% support cost savings.

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soolisAI Omnichannel AI Platform for 26 language customer experience

Enterprise AI as a Service (AIaaS)

Omnichannel AI Platform: 26 Language Customer Experience & Routing

The soolisAI Omnichannel AI Platform unifies voice, chat, email, SMS and social into a single context-aware customer experience. AI-powered routing and real-time analytics deliver 26 language support, 24/7 coverage and 30%+ faster resolution across every touchpoint.

What is the Omnichannel AI Platform and how does it drive ROI?

The soolisAI Omnichannel AI Platform connects every customer touchpoint into one unified, context-aware brain. AI routing anticipates intent, automates routine requests and hands off to humans seamlessly. Teams achieve 26 language support, 30%+ faster resolutions and up to 40% support cost savings.

Request Live Demo View Interactive ROI Specs

Languages, 24/7

30%+

Faster resolutions

80%

Routine queries automated

40%

Support cost savings

Problem vs. Solution

The gap between operational chaos and measurable ROI is a single architecture decision.

The Operational Bottleneck

Being present on many channels is not the same as being connected. Silos fracture the customer journey and force customers to repeat themselves.

Data is trapped in channel-specific tools — the left hand doesn't know the right.
Customers repeat their story every time they switch channel or agent.
Routing is rule-based and static, sending requests to the wrong team.
No unified view of sentiment means at-risk customers slip away unnoticed.
Global customers hit language and time-zone walls outside business hours.

The soolisAI Advantage

One platform, one conversation, one truth. soolisAI weaves every channel into a shared context stream powered by AI routing and unified analytics.

AI-powered routing predicts intent and delivers each request to the best outcome.
Unified context carries conversation history across channels and agents.
Real-time sentiment analytics reveal friction before it becomes churn.
Bot-to-agent handoff preserves full context — customers never repeat themselves.
24/7 multilingual coverage scales support without scaling headcount.

Core Capabilities

Modular, API-ready building blocks that plug into the systems you already run.

AI-Powered Routing

Machine learning analyzes content and sentiment instantly to route each query to the best bot, agent or workflow — cutting transfers and frustration.

Unified CX Analytics

Real-time ingestion from every channel into one dashboard surfaces sentiment, trends and friction points live, not at month end.

Automation Workflows

No-code agents handle order status, follow-ups and scheduling, triggering CRM/ERP actions in Salesforce, HubSpot and more.

Hyper-Personalization

Generative recommendations draw on a customer's entire history with your brand, not just the current session.

Context-Preserving Handoff

When a bot escalates, the human agent inherits the full transcript, intent and sentiment for a seamless experience.

26 Language Engine

Natural language processing delivers consistent, on-brand answers around the globe, any hour of the day.

Private by design

Data Security & Architecture Blueprint

The Omnichannel AI Platform runs on private, closed-data models inside your own environment. Every channel and conversation is governed by strict, auditable access controls with zero third-party leakage.

Private, closed-loop native data training — no third-party sharing
AES-256 encryption at rest and TLS 1.3 in transit
Privately trained on your data inside your perimeter; no unauthorized public-model leakage.
Consent, retention and data residency policies you control
Tenant isolation and role-based access across every channel

HIPAA AlignedSOC-2 ControlsGDPR ReadyAES-256

Closed-loop native data architecture

Your native data

Documents, records and systems — never the open web.

Private model layer

Walled-garden training inside your boundary.

Closed-loop improvement

Verified outcomes refine the model continuously.

Human oversight

Guardrails, review gates and full audit trails.

"soolisAI connected our chat, email and phone into one picture. Customers stopped repeating themselves, our teams stopped duplicating work, and resolution times dropped by more than a third."

Head of Customer Experience

Multichannel retail deployment

Implementation & Timeline

A four-step deployment sequence that turns discovery into measurable ROI — in weeks, not months.

Step 01

Discovery & Audit

We map every channel, baseline resolution times and identify the routing and language gaps costing you most.

Step 02

Native Data Mapping

Channel history, product data and customer records are unified into one private, context-aware knowledge layer.

Step 03

Agentic Loop Integration

Routing rules, automation workflows and bot-to-agent handoff are configured and wired into your CRM and ERP.

Step 04

Scale & Measure

We track containment, CSAT and resolution time, then expand languages, channels and automation coverage.

Technical Specifications

A structured technical view of channels, integrations, architecture and compliance.

Channels	Details
Digital	Web chat, in-app messaging, email, SMS
Social	WhatsApp, Messenger, Instagram, X, LinkedIn
Voice	Inbound/outbound telephony with AI routing
Coverage	24/7 across 26 languages

Omnichannel CX — Frequently Asked Questions

Straight answers on data protection, deployment speed, integrations and accuracy.

All channels feed private, closed-data models inside your own walled-garden environment. Customer and business data is never shared with or used to train third-party models and is encrypted in transit and at rest. Privately trained on your data inside your perimeter; no unauthorized public-model leakage.